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Did You Ever Got a Fraud email from ICICI Bank?

Monday, July 30th 2012. | Tips

I am using ICICI bank online facility for the past 2 years and found it very useful. I do most of the transactions online. But when you want the ICICI bank the most it will let you down :-) ..anyway this is not what we are going to discuss now.

I received a mail few days ago from ICICI bank. I have attached the mail content below. (please click here for image preview)


Dear ICICI Customers Upgrade 2012

Due to concerns, for the safety and integrity of the ICICI account we have issued this warning message.

It has come to our attention that your ICICI account information needs to updated as part of our continuing commitment to protect your account in this year 2012 and to reduce the instance of fraud on our website. If you could please take 5-10 minutes out of your online experience and update your personal records you will not run into any future problems with the online service.

Once you have updated your account records your ICICI account service will not be interrupted and will continue as normal.

To update your ICICI records click on the following link:
http://www.icicibank.com/1/2/signon?screenid=Update_Ac ct

Thank You.

The mail looked genuine at first then the I noticed something fishy in “From” address (riskofficer@icicibank.com). I checked ICICI bank an found this ICICI Bank will never send e-mails that ask for confidential information. If you receive an e-mail requesting your Internet Banking details like your PIN, password, account number, you should not respond.”

I decided to investigate more. I opened the email headers which made the investigation more interesting. Here is what I found out

Message headers from Fraud email. Oh yes for those who don’t know what are email headers(Email headers “The hidden lines of text/code that is above each email message. Every email sent has a header.)

Delivered-To: showupmen@gmail.com
Received: by with SMTP id k15cs327547wfb;
19 Jul 2012 20:46:09 -0800 (PST)
Received: by with SMTP id e13mr14053045anh.1197261969402;
 19 Jul 2012 20:46:09 -0800 (PST)
Return-Path: <nick2oo8@web403.opentransfer.com>
Received: from web403.opentranster.com ([])
by mx.google.com with ESMTP id a13si3081136rof.2007.;
 19 Jul 2012 20:46:09 -0800 (PST)
Received-SPF: error (google.com: error in processing during lookup of nick2oo8@web403.opentransfer.com: DNS timeout) client-ip=;
Authentication-Results: mx.google.com; spf=temperror (google.com: error in processing during lookup of nick2oo8@web403.opentransfer.com: DNS timeout) smtp.mail=nick2oo8@web403.opentransfer.com
Received: from web403.opentranster.com (web403.opentransfer.com [])
by web403.opentranster.com (8.13.8/8.13.8) with ESMTP id lBA4k09O003839
for <shobankr@gmail.com>;19 Jul 2012 23:46:05 -0500
Received: (from nick2oo8@localhost)
by web403.opentranster.com (8.13.8/8.13.8/Submit) id lBA4k0Vv003836;
 19 Jul 2012 23:46:00 -0500
Message-Id: <200712100446.lBA4k0Vv003836@web403.opentranster.com>
To: showupmen@gmail.com
Subject: Your ICICI Bank Account Need Authentication To Keep Your Account Activate
From: ICICI BANK <customer.care@icicibank.com>
MIME-Version: 1.0
Content-Type: text/html
Content-Transfer-Encoding: 8bit

Even though the email seem to start from customer.care@icicibank.com it never traveled through ICICI bank servers. What does nick2008@localhost to do with ICICI bank? :-) .. To make it more clear I checked the message headers from ICICI bank gnuine email (from which I receive my bank statement) and confirmed that this email is not from ICICI bank.
Message headers from genuine ICICI email


Received: from mlxtrend3.icicibank.com (mlxmail3.icicibank.com [])
by rly42d.srv.mailcontrol.com (MailControl) with ESMTP id l96Em0EI020395
for <showupmen@gmail.com>; 16 July 2012 15:48:02 +0100
Received: from masssmtp2.icicibank.com ()
by mlxtrend3.icicibank.com (8.12.11/8.13.7) with ESMTP id l96EluHx010147
for <showupmen@gmail.com>; 16 July 2012 20:17:58 +0530 (IST)
Received: from icicibank.com ()
by masssmtp2.icicibank.com with SMTP id l96ElYGe000813
for showupmen@gmail.com; 16 July 2012 20:17:43 +0530
From: Customerservice@icicibank.com
Message-Id: <201207161447.l96ElYGe000813@masssmtp2.icicibank.com>
Reply-to: Customer.Care@icicibank.com
To: <showupmen@gmail.com>

Can you see the difference? Also I noticed that the link( http://www.icicibank.com/1/2/signon?screenid=Update_Ac ct) in the email redirects the user to http://postoffice24x7.com/.BASHX/www.icicibank.com/personal/. Pass this message to your friends and warn them about this Email fraud.

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One response to “Did You Ever Got a Fraud email from ICICI Bank?”

  1. Lavanya Sethi says:

    I am Lavanya.N holding ICICI account in Delhi Vikaspuri Branch branch for more than four years. On 11th of December 2012, myaccount statement showed that there were three VPS transaction made using my ICICI Debit card. But the card was with me. So Immediately I called customer care and asked to block my card to stop further invalid transactions happening from my card.
    When I enquired customer care, I was asked to file a fraudulent case and as said I gave a complaint about this issue in Police station on 12th Dec 2012. And on further enquiry with ICICI customer care I came to know that all the three VPS transaction was made in 3 different shops in Bangalore.
    Hereby I kindly request you to suggest necessary action to find out the fraudulent that has happened and help me in getting back my money which is altogether a total sum of Rs.5640/- .
    Following are the transactions made in Bangalore.
    No Value Date Transaction Date Description Withdrawals Available balance Time
    11/12/2012 11/12/2012 VPS/SMART-NANDI/20110111124321/0 2,330.00 6,920.66 12.44
    11/12/2012 11/12/2012 VPS/TRINETHRA S/20110111130344/0 2,310.00 4,610.66 13.04
    11/12/2012 11/12/2012 VPS/KANTI SWEET/20110111164251/0 1,000.00 3,610.66 16.43

    Please help me in finding this fraudulent transaction that has happened from my ICICI account. I have also filed a complaint in ICICI as well as here, http://www.consumercourt.in/net-banking/6828-icici-net-banking.html at consumer court site but so far no action has been taken on this case.

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