CD/DVD Drive Troubleshooting
CD/DVD drives are typically pretty straight forward and function well without issues, but if you are having issues it can be a pain trying to resolve them. This article is intended to provide a few tips that may help people with troubleshooting there cd/dvd drive.
First of all is the drive receiving power? Are there any lights on? Can you hear it making any noise? If there is power to the drive then it’s a good sign. If there is no power at all to the drive then you will need to check the Molex Connector inside to make sure it is securely connected. This cable is responsible for providing power to the drive from the Power Supply. Shutdown and unplug the PC from the wall. Hold the power button in about 10 seconds to disburse any energy still in the unit. When opening a PC you must be aware of ESD (Electrostatic Discharge) because it can damage computer parts easily. Use a static wrist strap our try remaining grounded while touching parts. If your PC is really dirty inside you may want to consider dusting it. Next locate your CD/DVD drive and ensure the Molex connector from the power supply is firmly connected. If the connector is OK and you have no power at all the drive maybe dead, or you might need to troubleshoot the Power Supply.
If you have power but its not opening or working right, it will require additional troubleshooting. If the drive has power but the door will not eject, try using Windows to Eject the drive to eliminate a bad eject button. Older drives and some newer drives can jam. To test this I usually use a tool and gently pry the door while trying to eject it.
Let’s get the computer started up and login. We have covered the hardware side of things a bit, now lets take a look at the software side. First let’s see whats going on in the Windows Device Manager. If the cd/dvd drive is marked in the device manager with a caution type sign, then it might be a corrupted or incorrect driver. If it is not recognized at all in the device manager it could be a registry issue which we will go over last.
To test if the driver has become corrupted you can try re-installing it. To do this right click on it in the Device Manager then choose uninstall. After its uninstalled restart your PC. When it reboots it should detect that a driver is needed and try to reinstall it. If it still has a caution sign you may need a new driver. Go to the PC Manufactures support website and locate the needed driver You will need the computers Model Number to do this. It is usually located on a Service Tag somewhere on the back of the tower, or bottom of a laptop. Download the needed setup file to your computer then run it and follow the setup wizard.
If after these steps your cd/dvd drive is not functioning or not being recognized in the device manager then a registry file may be corrupted. I do not recommend for novice users edit their registry as it can cause seriuos issues when done incorrectly, but I do recommend trying the Microsoft Fix It Utility. Experienced users may choose to try the manul method. After running the fix it or manual method reboot and test again.
I hope this helps. Fortunately PC cd/dvd drives are rather inexpensive these days.