Verizon Pre-Paid Experience
I recently decided to go back to Verizon’s prepaid phone. I had a Motorola Droid X2 on a plan but I was nearing the end of the contract andÂ wanted to trim a little fat offÂ my monthly bills. So, I decidedÂ to go back to a pre-paid service. IÂ chose Verizon because I expect a certain level of quality from the top brand name.
Unfortunately this wasn’t the case for this purchase. I bought a $109 phone plus a $50 service card and I paid a $35 activation fee for a total of $194, which I considered OK, but when I get home and start set-up I realize what a piece of dodo this thing really was. The phone is of very cheap construction and the functionality was very poor. The label said “touchscreen” so I thought it was gonna be nice, but I almost had to jump on it as far as screen sensitivity went. I also had a tough time handling it, it was uncomfortable to hold, and almost impossible to slide open.
After all this dissatisfaction it would not power back on after the first complete battery cycle, even though it said the battery was completely charged. I messed with it for hours and got nothing. I was upset to say the least. I ussualy like to smash things like this but cooler heads prevailed and I decided to try the return process and get some money back out of it.
First I call the Verizon 800 number and was told I needed to cal 611 from the phone. Did I mention the phone don’t work? I was told well that’s what I need to do to get it resolved. So, I called 611 from another phone and was told I need to bring it in to the nearest Verizon store, which for me is 200+ miles away.
To make a long story short, I ended up returning it to the Verizon store but was only refunded the cost of the phone $109. The card and connect fee ($50 and $35) were considered un-refundable items. If you count the fuel, i paid big bucks to be scammed by theÂ richest cell phone company in the world. The moral of my story is toÂ make sure you are satisfied with a product before leaving the store. Because expectations can cost you more thenÂ you think.